RE: [World] Fabricating a waiver for pre-existing scratches

Date Mon, 5 Dec 2005 11:25:05 -0500

I think Garys whole point here is that there needs to be greater effort in educating people about the problem rather than to simply find quick and easy outs for our own situations on a piece meal basis. Gary can correct me if I’m wrong but, while it is conceivable (however unlikely) that someone could get that far into a job without realizing the problem, I don’t think the figures he used were the point. I believe his point was that we need to stop working around the issue with our customers and start educating them.


If I were to thoroughly educate my customer (A-Z Construction Co.) about the problem of Fabricating Debris on certain glass … and that customer is a responsible contractor that wants to produce the best possible end product for their customer then perhaps they will start being more particular about the glass that window company A is selling them or start buying better quality glass from somewhere else.


If every window cleaner on this group did that on their next few CCUs and half of those customers understood and believed them and half of those heeded what they’d been told and started checking the windows delivered to their job site just think of the financial ramifications to the glass manufacturers as windows are being rejected by the builders. Eventually, the glass manufacturers will have to start producing better quality glass or they’re going to lose an awful lot of business to those competitors who do.


By educating our customers we could accomplish more than just protecting ourselves on one single job. That customer is now informed and will already be aware of the problem next time. Word will eventually spread (contractor to contractor … contractor associations etc…) enough that Fab Debris will be a more well known problem which would, in turn, help to force the glass manufacturers to turn out better quality product. In the end … perhaps it could even become something we don’t encounter very often.


I know that makes it all seem quick and easy and I also know that it wouldn’t happen that quickly … but it can happen … if the ball gets started and is kept rolling.


Michael D. Brinegar


Pride Master, Inc.

-----Original Message-----
From: addressis@removed [mailto:addressis@removed On Behalf Of
Gary Mauer
Sent: Monday, December 05, 2005 10:10 AM
To: addressis@removed
Subject: RE: [World] Fabricating a waiver for pre-existing scratches


>>>..some tempered glass has POOR surface quality & possibly it scratches easier due to the fact it was on the roller side.  -- Craig Aldrich<<



The roller side is where you find excessive amounts of fabricating debris that cause scratching on what you call poor quality tempered glass.

There's only one surface quality problem affecting us, not two.


>>>For the record.. i wasn't poking fun,its the dollar figure you used 25 Grand is alot of scratched glass im sure most would realize long before they hit that "DAMAGE FIGURE" something was wrong! <<<


Easy for you to say, but it happens every week somewhere to someone who's been cleaning windows for years.


I made the comment at the Picnic last year that I think we are our own worst enemies on the fabricating debris issue, because sometimes we are so willing to tear each other down that we actually end up agreeing with the glass people who blame window cleaners for the problem.


Just think how long it has taken for you to understand that fabricating debris is the only thing that is causing scratches on tempered glass when proper methods are used.


Now picture a window cleaning crew trying to figure it out for themselves in less than a day.


No hands on fabricating debris seminars, no one sending them hundreds of emails trying to hammer this message home.

These conscientious window cleaners never imagine that a temperer might leave a bunch of invisible abrasive debris baked into one side of the tempered glass. They try changing blades, they try scraping harder, they try scraping lightly, they try changing blades again. And without realizing it, they move on to annealed glass for a while - or they move on to glass that was tempered by a different fabricator - and they start thinking the problem went away. And when the scratch problem seems to start again, they don't realize it's because they are cleaning the same crappy brand of tempered glass again. So they go through the whole routine again. 


The builder doesn't know what's going on, the boss doesn't know what's going on - so what are the window cleaners going to do - walk off the job? 



Gary Mauer
Since 1996  - the Window Cleaning Network
Oconomowoc, Wisconsin, USA