| Date | Thu, 8 Dec 2005 13:46:53 -0500 |
|
Hello all,
I received an e-mail this morning from
a fairly large customer I would like to share with you and ask what every
one else is doing on the big scale of things.
The
E-Mail.........
Good afternoon.
The people were here today to clean the windows, and they did a good job, but
they made a huge mess in our senior vice presidents office, and he is not
happy. Can we let them know that if they are going to move things out of
the way to put them back again.
Huge mess means this VP windowsills
were covered took them 20 min. just to clean 8 windows in his office. They just
moved what they had to, some off to one side, they had to move stuff (files
paper work) on floor to get the windows.
My response was:
Hello
Jason,
I am sorry for any
inconvenience this may have caused you or any one
at this facility. In the past most of the reason for sending out the memo
for the interior window cleaning is to ask
the office people to remove articles from window sills. Normally we will
move(or work around), and replace big planters, furniture from in front of the window to access the
windows for cleaning. A lot of
the time most of the things found on the window sills in offices are personal
items. I have been in offices that it would take 10 minuets to remove all
the items from five or six
windowsills, then to remember how to replace the items as they were found
can also be very difficult and time consuming. Then we have to take
responsibility for the personal items
if broken during the cleaning.
Because it is our job to
service the window, we feel that by moving
the items so we can clean the window with out harming the item it's
self we have successively completed
our task to clean the window. There for because most of the items found
on window sills are personal items will your company find it acceptable to
pay extra to replace the personal items as they were in the same potion on the
windowsill?
Then for our service to except responsibility
for personal items if damaged in the process of moving them and replacing
them. Most items are would be under the amount of our deductible for insurance
and would be replaced from profits. Other items can be pictures and or
pitchers frames of family, family photos can be costly to replace,
heirlooms an employee didn't want around the kids at home so they put
them on the window sill at the office. Our service excepts a lot of
responsibility to move these items from harm during cleaning because we have to
clean the window, then to replace them after cleaning adding even more
responsibility on our company for employee personal
belongings.
This is not in any way to say we are refusing to except
the additional work . However we will have to reconsider our pricing if we are
to add this additional time to every location.
Please let me know if you would like to make any
changes to the way your service is completed.
Respectfully
What do you do when an employee said to you I had to
spend a extra 1/2 hour moving stuff from 4 window sills
today?s
Do you charge extra to spend all this time to move
& replace personal items?
Dose any one else just move it and leave
it?
We ask them to remove items in a memo and state on
a memo the we will remove items if we have to but will not
replace them. Mark S. Reinhart |