If the contract is serviced frequently
enough that could work once out of every two or three cleanings … but at some
point the windows will be dirty enough that spot cleaning could actually have a
worse result than leaving them alone. If it’s a quarterly or less job … you may
not be able to spot clean at all.
Michael D. Brinegar
Pride Master, Inc.
[mailto:addressis@removed On Behalf Of David
Sent: Friday, December 09, 2005
Subject: Re: [World] Commercial
guess that the VP would probably not notice if his windows were not cleaned,
but he would notice if his things were moved around.
time you schedule this job, you could make some small comment to your contact
there about making sure that window ledges are cleared of personal items.
Then instruct your cleaners to spot clean the VP's windows if they are blocked
by stuff...don't skip the office, just spot clean it. That way they
can take care of fingerprints or small spots, and no one has to get bothered
about his papers and personal belongings.
last thing you want is to get into a pissing match with a VP, or to have your
cleaners do that.
Fish Window Cleaning
237 E. Main St.
Kent, OH 44240
Original Message -----
Sent: Thursday, December 08,
2005 12:46 PM
Commercial Interior Service
an e-mail this morning from a fairly large customer I would like to share
with you and ask what every one else is doing on the big scale of things.
Good afternoon. The people
were here today to clean the windows, and they did a good job, but they made a
huge mess in our senior vice presidents office, and he is not happy. Can
we let them know that if they are going to move things out of the way to put
them back again.
mess means this VP windowsills were covered took them 20 min. just to clean 8
windows in his office. They just moved what they had to, some off to one side,
they had to move stuff (files paper work) on floor to get the windows.
I am sorry for any
inconvenience this may have caused you or any one at this facility. In the
past most of the reason for sending out the memo for the interior
window cleaning is to ask the office people to remove articles from window sills. Normally
we will move(or work around), and replace big planters, furniture from in
front of the window to access the windows for cleaning. A lot of the time
most of the things found on the window sills in offices are personal items. I
have been in offices that it would take 10 minuets to remove all the items
from five or six windowsills, then to remember how to replace the
items as they were found can also be very difficult and time
consuming. Then we have to take responsibility for the personal items
if broken during the cleaning.
Because it is our job to
service the window, we feel that by moving the items so we can clean the window
with out harming the item it's self we have successively completed
our task to clean the window. There for because most of the
items found on window sills are personal items will your company find it
acceptable to pay extra to replace the personal items as they were in the same
potion on the windowsill?
Then for our service
to except responsibility for personal items if damaged in the process of
moving them and replacing them. Most items are would be under the amount of our
deductible for insurance and would be replaced from profits. Other
items can be pictures and or pitchers frames of family, family photos
can be costly to replace, heirlooms an employee didn't want around
the kids at home so they put them on the window sill at the office. Our service
excepts a lot of responsibility to move these items from harm during cleaning
because we have to clean the window, then to replace them after cleaning
adding even more responsibility on our company for employee personal
This is not in any way to
say we are refusing to except the additional work . However we will have to
reconsider our pricing if we are to add this additional time to every location.
Please let me know if you
would like to make any changes to the way your service is completed.
you do when an employee said to you I had to spend a extra 1/2 hour moving stuff
from 4 window sills today?s
charge extra to spend all this time to move & replace personal items?
any one else just move it and leave it?
We ask them to remove
items in a memo and state on a memo the we will remove items if we
have to but will not replace them.
Mark S. Reinhart
Award Window Cleaning Services Inc.
Grand Rapids, Michigan
"Truly The Clear Choice"